Specialized Unit For Users Assistance (UNE)

Should you have any inquiry, complaint or clarification, please contact the Specialized Unit for Users Assistance, through:

  • Address

  • Available hours

  • Telephone *

  • E-mail *

  • Head of UNE

    • Regional Staff in Charge:

    Name(s):

    Paula Ramírez

    Georgina González

    Address:

    Av. Paseo de la Reforma No. 250, Piso 11 (Torre Niza), Col. Juárez, Cuauhtémoc, C.P. 06600, Ciudad de México, México

    Blvd. Adolfo López Mateos No. 1717, Piso 10, Col. Los Gavilanes, C.P. 37270, León Guanajuato, México

    * These contact information and available hours, are the same for Regional Staff in Charge.

    CONDUSEF

    You may also contact the Call Center of the National Commission for Protection and Defense of Financial Services Users.

    CONDUSEF telephone

    In Mexico City: (5255) 5340-0999

    Rest of the country: 01-800-999-8080

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